Can I change or cancel my order?
Contact service@vistaloras.com as soon as possible. We will try to accommodate the request, but changes cannot be guaranteed once preparation or dispatch has begun.
Will I receive tracking information?
When tracking is available, it will be sent to the contact information associated with the order. Tracking activity may take time to appear after the carrier receives the shipment.
Do LED fixtures require professional installation?
Portable and plug-in lights should be used according to their included instructions. Hardwired wall or ceiling fixtures should be installed by a qualified professional familiar with local electrical and building requirements.
Why might the color look different from the website?
Brightness, screen calibration, room color, surrounding materials, and photography conditions can affect how finishes appear. Natural stone, glass, wood, and textured surfaces may also show normal variation.
What should I do if my item arrives damaged?
Contact us promptly and keep the original product and packaging while the issue is reviewed. Send photographs showing the item, box, shipping label, and visible damage.
Can one order arrive in separate packages?
Yes. Products may be packed separately because of size, handling requirements, or fulfillment location. Separate tracking references may be provided.
Are bulbs included?
Inclusion varies by product. Please review the individual product description for the applicable light-source details.