Vistaloras™ accepts eligible return requests submitted within 30 calendar days after confirmed delivery.
To qualify, the item must be unused, uninstalled, unmodified, and returned with its original components, accessories, manuals, protective materials, and packaging. Products that show installation marks, wiring modifications, scratches caused after delivery, missing components, or signs of extended use may not qualify.
Before sending an item back, contact service@vistaloras.com and request return instructions. Include the order reference and reason for the return. Unauthorized packages may be delayed, refused, or returned to the sender.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for arranging and covering return transportation. Original delivery-related charges are not normally recoverable.
The following items are generally not returnable:
- Installed or altered lighting fixtures
- Personalized or made-to-order products
- Clearance items identified as final sale
- Products damaged through misuse or improper installation
- Items missing original parts or packaging
Returned products are inspected before approval. Any approved reimbursement is issued through the original order channel.
For damaged or incorrect deliveries, contact us promptly and retain all packaging until the review is complete. We may request photographs or additional information before offering a replacement, store resolution, or reimbursement.